Last Updated: Sep 19, 2024

Welcome to Hi5Tickets.com, a trading name of Umbrella Utilities LTD. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website and use our services. Hi5Tickets.com is an IATA Registered travel agency and is GDPR regulated under the Information Commissioner's Office (ICO).

1. Information We Collect

We collect various types of information in connection with the services we provide, including:

Personal Information: This includes your name, email address, phone number, passport information, payment details (excluding any type of Credit and Debit Card Details), and any other information you provide when making a booking or contacting us.

Non-Personal Information: This includes data such as your IP address, browser type, and usage data, which helps us improve our services and understand how visitors use our website.

2. How We Use Your Information

We use your information for the following purposes:

Booking and Travel Services: To process your bookings, manage your travel arrangements, and communicate with you regarding your reservations.

Customer Service: To provide customer support and respond to your inquiries.

Marketing and Promotions: To send you updates, newsletters, and promotional offers that may interest you. You can opt-out of these communications at any time.

Improving Our Services: To analyse and improve our website, products, and services based on user behaviour and feedback.

Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Service Providers: We share information with trusted third parties who assist us in operating our website, conducting our business, or providing services to you. These parties are required to keep your information confidential and use it only for the specified purposes.

Legal Requirements: We may disclose your information when required by law or in response to legal processes, such as a court order or subpoena.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

4. Data Security

We implement a variety of security measures to ensure the safety of your personal information. These measures include:

Encryption: Using secure socket layer (SSL) technology to encrypt sensitive information during transmission.

Access Controls: Restricting access to personal information to authorized personnel only.

Data Storage: Storing personal information on secure servers with protection against unauthorized access.

5. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal information:

Access: You have the right to request a copy of the personal information we hold about you.

Correction: You have the right to request corrections to any inaccurate or incomplete information we have about you.

Deletion: You have the right to request the deletion of your personal information, subject to certain legal obligations.

Restriction: You have the right to request the restriction of processing your personal information.

Portability: You have the right to request the transfer of your personal information to another organization.

Objection: You have the right to object to the processing of your personal information for specific purposes.

To exercise any of these rights, please contact us at 01618501650.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand how you interact with our site and remember your preferences. You can control cookies through your browser settings and other tools.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: 

Phone: 01618501650

Email: info@hi5tickets.com

Address: Office 309, Signature, Bow Chambers, Tib Lane, Manchester, M2 4JB

Thank you for choosing Hi5Tickets.com. We value your privacy and are committed to protecting your personal information.

This detailed privacy policy provides transparency about how Hi5Tickets.com collects, uses, and protects user data, complying with GDPR regulations and ensuring user trust.