Last Updated: July 9, 2024
Welcome to Hi5Tickets.com,
a trading name of Umbrella Utilities LTD (Reg no 13937304). Hi5Tickets.com
is an IATA Registered (91204923) travel agency and is GDPR regulated
under the Information Commissioner's Office (ICO). By accessing or using our
website and services, you agree to comply with and be bound by the following
Terms and Conditions. Please read these terms carefully.
1. Introduction
These Terms and
Conditions govern your use of the Hi5Tickets.com website and
services. By using our site, you accept these Terms and Conditions in full. If
you disagree with any part of these terms, you must not use our website.
2. Definitions
"We,"
"us," and "our" refer to Hi5Tickets.com and Umbrella
Utilities LTD.
"You" and
"“your" refer to the user or viewer of our website.
"Services"
refers to all products and services offered by Hi5Tickets.com, including travel
bookings, reservations, and related services.
3. Use of the
Website
You must be at least
18 years old to use our website and services.
You agree to use our
website and services only for lawful purposes and in a way that does not
infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of
the website.
4. Booking and
Reservations
All bookings and
reservations made through Hi5Tickets.com are subject to availability and
acceptance by the relevant service providers.
By making a booking,
you agree to provide accurate and complete information and to promptly update
any changes.
You are responsible
for ensuring that all travel documents (e.g., passports, visas) are valid and
up to date for your travel.
5. Payment and
Pricing
Prices for our
services are subject to change without notice. We reserve the right to correct
any pricing errors on our website.
Full payment is
required at the time of booking unless otherwise stated.
In the event of a
pricing error, we will inform you as soon as possible and give you the option
to either reconfirm your booking at the correct price or cancel the booking
without penalty.
6. Cancellations
and Refunds
At Hi5Tickets.com, we
strive to provide a seamless travel experience for our customers. However, we
understand that travel plans may change. Please review our Cancellation &
Refund Policy carefully before making a booking.
i. Ticket
Cancellation & Refunds
Cancellation policies
vary depending on the airline, hotel, or service provider. Customers are
advised to check specific terms before confirming their booking.
Refund eligibility is
subject to the airline’s/consolidator's fare rules and service provider
policies.
Some tickets may be
non-refundable or partially refundable, depending on the fare type.
Refund processing time
may take 7–14 business days, depending on the service provider.
Any cancellation or
refund request must be made by contacting our customer support team.
All bookings are
subject to a non-refundable service charge which covers administrative work,
consultation, reservation handling, and after-sales assistance. This service
charge is retained by the agency and is not refundable under any circumstances,
even if the airline, hotel, or other supplier provides a full refund.
In cases where a
supplier (e.g., airline, consolidator) issues a full refund, the amount
credited to the customer will be the supplier’s refund minus the agency’s
service charge as agreed at the time of booking. Non-refundable service charges are 20% of the
ticket and 15% of the hotel price.
Service charges cover
the agency’s operational time, staff costs, payment processing, and
administrative handling, which are incurred regardless of whether travel and hotel stay takes
place or not.
ii. Installment
Plan Cancellation Policy
Customers booking on
installments must ensure timely payments as per the agreed schedule.
If a passenger fails
to pay an installment on the due date and time, the booking will be
automatically canceled without prior notice.
It is the passenger’s
responsibility to contact us before the due date to confirm the payment method,
if passenger does not contact intime the hold booking will be cancelled
automatically, and passenger either has to rebook or to apply for the
cancellation.
Passengers can choose
from any available payment option to complete their installment on time.
If a booking is
canceled due to a missed installment, any refund (if applicable) will be
subject to the service provider’s terms.
iii. Changes &
Rescheduling
Changes to the booking
(date, time, destination) are subject to airline/consolidator and service
provider policies.
Change fees may apply,
depending on the ticket type and provider’s rules.
For further inquiries,
please contact our customer service team at info@hi5tickets.com.
7. Travel Insurance
We strongly recommend
that you purchase travel insurance to protect against unforeseen events. Travel
insurance is not included in our services unless explicitly stated.
8. Privacy Policy
Our Privacy Policy
outlines how we collect, use, and protect your personal information. By using
our website and services, you consent to our Privacy Policy.
9. Intellectual
Property
All content on our
website, including text, graphics, logos, images, and software, is the property
of Hi5Tickets.com or its licensors and is protected by intellectual property
laws.
You may not reproduce,
distribute, modify, or create derivative works from any content on our website
without our prior written consent.
10. Limitation of
Liability
To the fullest extent
permitted by law, Hi5Tickets.com and Umbrella Utilities LTD shall not be liable
for any direct, indirect, incidental, consequential, or punitive damages
arising out of or in connection with your use of our website and services.
We do not guarantee
the accuracy, completeness, or reliability of any information provided on our
website.
11. Indemnification
You agree to
indemnify, defend, and hold harmless Hi5Tickets.com and Umbrella Utilities LTD,
its directors, officers, employees, and agents from and against any claims,
liabilities, damages, losses, and expenses arising out of or in any way
connected with your use of our website and services.
12. Governing Law
and Jurisdiction
These Terms and
Conditions are governed by and construed in accordance with the laws of United
Kingdom. Any disputes arising out of or related to these terms shall be subject
to the exclusive jurisdiction of the courts of United Kingdom.
13. Changes to
Terms and Conditions
We reserve the right
to modify these Terms and Conditions at any time. Any changes will be posted on
this page with an updated revision date. Your continued use of our website and
services after any changes constitutes your acceptance of the new terms.
14. Contact Us
If you have any
questions or concerns about these Terms and Conditions, please contact us at:
Phone: 01618501650
Email: info@hi5tickets.com
Opening Hours:
09:00 AM to 06:00 PM
Customer Services
Helpline: 09:00 AM to 12:00 AM
Address: 1st
Floor Office, 20 Swan St, Swan Buildings, Manchester, Manchester City Centre,
England, M4 5JW
Thank you for choosing
Hi5Tickets.com. We look forward to serving you and ensuring your travel
experience is exceptional.